Privacy Policy – Stickonia

Stickonia (“we,” “us,” or “our”) operates the websites stickonia.ca and shop.stickonia.ca, and related online shops. This Privacy Policy explains how we collect, use, and protect your personal information when you browse our sites, place an order, or contact us.

Information we collect

We may collect:

Contact details you provide (name, email address, shipping and billing address, and phone number if you include one with an order)
Order details (products purchased, customization text such as a child’s name for labels, payment confirmation from our payment providers)
Messages you send through our website contact form
Basic technical data (IP address, browser type, device information, and cookies or similar technologies used by our store platform)

Payment card details are processed by our payment providers (for example Shopify Payments / third-party processors). We do not store full credit card numbers on our own systems.

How we use your information

We use your information to:

Process, produce, and ship your orders
Communicate about orders, shipping, replacements, and support
Respond to messages sent through our contact form
Fulfill custom requests (for example personalized name stickers)
Improve our products, website, and customer experience
Comply with legal and tax obligations
Prevent fraud and protect our business and customers

Sharing of information

We share personal information only as needed with:

Shopify and related e-commerce tools that power our online store
Shipping carriers and fulfillment partners
Payment processors
Service providers who help us run the business (for example analytics tools), under appropriate safeguards

We do not sell your personal information.

Cookies and analytics

Our store may use cookies and similar technologies for cart functionality, preferences, security, and basic analytics. You can control cookies through your browser settings; some features may not work if cookies are disabled.

Data retention

We keep order and customer records as long as needed for business, tax, and legal purposes, or as required by law. You may ask us to update or delete information where applicable.

Your rights

Depending on where you live (including Alberta / Canada and other regions), you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion, subject to legal retention requirements
Withdraw consent where processing is based on consent

To exercise these rights, please use the contact form on our website.

Children’s privacy

Some products (such as school name labels) are intended for use by families. We do not knowingly collect personal information directly from children under 13 without parental involvement. Parents and guardians should place orders and provide personalization details.

International shipping

If you order from outside Canada, your information may be processed in Canada and in countries where our platform providers operate.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of our sites after updates means you accept the revised policy.

Contact

For privacy questions, please use the contact form on our website.