Replacement Policy

We want you to love your Stickonia stickers. Because many items are handmade and made to order, please read this policy carefully.

Important: Stickonia does not issue cash refunds. If there is a qualifying problem with your order, we will replace your stickers and send you a new set.

How to request a replacement

Please contact us only through the contact form on our website:

Go to the contact form

In your message, include:

• Your order number
• A short description of the problem
• Clear photos of the issue and packaging (when relevant)

We aim to reply as quickly as we can.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect (wrong item / our production error), contact us through the contact form within 7 days of delivery.

Once we confirm the issue, we will produce and ship a replacement set at no extra product cost to you.

Personalized / custom items

Personalized products (including name stickers and custom orders made to your specifications) are made to order.

• We do not refund personalized orders.
• We will replace them if they arrive damaged or defective, or if we made a production error (for example we printed the wrong name due to our mistake).
• Spelling or details you entered incorrectly at checkout are not eligible for replacement.

Please proofread personalization carefully before checkout.

Change of mind

We do not accept returns or refunds for change of mind, unused items, or orders you no longer want, including sale items.

Local pickup orders

If you chose local pickup in Terwillegar, Edmonton, the same replacement rules apply. Use the contact form if there is a problem with your order.

Questions

Use the contact form on our website — we’re happy to help.